Reporting to the Dispatch Supervisor, the Customer Service Clerk serves as the first point of contact for both internal and external customers and ensures that requests are directed to the appropriate person when necessary.

Responsibilities

• Provide customer service at the front counter and over the phone, and process orders using internal systems, including SAP.
• Analyze customer requests and coordinate with the Sales Representatives regarding any changes to orders.
• Prepare delivery slips in the system for scheduled shipments.
• Work closely with the Dispatcher and the Logistics team by contacting customers regarding upcoming deliveries.
• Maintain and organize customer files.
• Monitor and maintain the department’s email inbox.
• Process outgoing mail, operate the postage meter, and distribute incoming mail.
• Enter orders into the system for selected suppliers.
• Perform any other duties related to the position.

Ideally, You Have

• A high school diploma and/or a vocational diploma in Administration.
• 1 to 2 years of relevant experience in a similar role.
• Good English communication skills, both written and spoken, as the position involves communicating with English-speaking customers.
• The ability to work in a fast-paced and dynamic environment.
• Strong organizational skills with the ability to manage multiple priorities and work with a sense of urgency.
• The ability to work both independently and as part of a team.
• Strong analytical and problem-solving skills.
• A willingness to learn and adapt to new technologies.
• A high level of autonomy and accountability.
• Excellent time-management and organizational skills.
• Proficiency with Microsoft Excel.

WHAT IS THE MANAGER LIKE?

Stéphanie is attentive to her employees’ needs and empowers them to take ownership of their work. She has built a motivated, collaborative, and autonomous team that genuinely enjoys working together.